Last Updated: 22 October 2026
Welcome to Fruityvapes.co.uk. These Terms & Conditions govern your access to and use of our website and the purchase of products through our online store.
By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
If you do not agree with these terms, please do not use our website.
1. About Us
Fruity Vapes.co.uk operates an online retail website offering vaping products and related accessories.
Website: Fruity Vapes.co.uk
Email: info@fruityvapes.co.uk
Business Name: Fruity Vapes
2. Eligibility and Age Restrictions
Our products are intended for adults who are legally permitted to purchase them.
By using this website or placing an order, you confirm that you meet the applicable minimum age requirements in your location.
In the United Kingdom, the sale of nicotine vaping products to persons under 18 is prohibited. We reserve the right to request appropriate proof of age and to cancel or refuse an order where age eligibility cannot be established.
You must not purchase products on behalf of anyone who is legally prohibited from purchasing them.
3. Products and Availability
We aim to ensure that product descriptions, images, prices and other information displayed on our website are accurate and up to date.
However:
- Product images are for illustrative purposes and may differ slightly from the actual product.
- Colours, packaging and product presentation may change between manufacturers’ production runs.
- Product availability may change without notice.
- We reserve the right to correct genuine errors in product descriptions or listings.
If a product becomes unavailable after you place an order, we will contact you and explain the available options, including a refund where appropriate.
Nothing in this section affects your statutory rights regarding products that are faulty, misdescribed or not as described.
4. Prices and Payment
All prices will be displayed on the website in the currency shown at checkout.
Unless expressly stated otherwise, applicable delivery charges and other additional costs will be displayed before you complete your order.
We may accept payments through third-party payment providers. Your payment may be subject to the provider’s terms and security procedures.
By placing an order, you confirm that you are authorised to use the selected payment method.
We reserve the right to correct pricing errors. If an obvious error affects your order, we will contact you before proceeding and provide appropriate options. We will not require you to pay an incorrectly advertised higher price without your agreement.
5. Placing an Order
When you place an order, you are submitting a request to purchase the selected products.
You are responsible for ensuring that your contact information, billing details and delivery address are accurate.
An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted for dispatch.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, age-verification failure, stock unavailability or a genuine pricing error.
If payment has already been taken for an order that we cancel, any amount due to you will be refunded in accordance with applicable law.
6. Delivery
We aim to process and dispatch orders within the timeframes stated on our website or communicated to you at checkout.
Delivery times are estimates unless a specific delivery commitment has been agreed.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays and operational disruptions.
You are responsible for providing a complete and accurate delivery address.
If your order is delayed, lost or delivered incorrectly, please contact us so that we can investigate.
Your statutory rights regarding delivery, including the rules governing delivery deadlines and responsibility for goods in transit, remain unaffected.
7. Cancellations, Returns and Refunds
Our Refund and Returns Policy explains how to request a cancellation, return, exchange or refund.
For eligible online purchases, UK consumer law generally provides a 14-day cancellation period beginning when you receive the goods, subject to applicable exceptions.
Certain sealed products may be exempt from change-of-mind cancellation rights after unsealing where a legal exception applies for health protection or hygiene reasons.
Faulty, damaged, misdescribed or incorrect products remain subject to your statutory rights. We do not exclude or restrict remedies required by law.
Please review our Refund and Returns Policy before requesting a return.
8. Product Safety and Responsible Use
Vaping products must be used responsibly and in accordance with the manufacturer’s instructions.
You agree to:
- Follow the safety and usage instructions supplied with each product.
- Store vaping products, e-liquids and batteries safely and away from children and pets.
- Use compatible chargers and accessories where specified by the manufacturer.
- Stop using any product that appears damaged, leaking, overheating or otherwise unsafe.
- Comply with applicable laws and regulations governing the purchase, possession and use of vaping products.
Nicotine is an addictive substance. Nicotine-containing products are not suitable for non-smokers, children or other persons for whom their use is contraindicated.
Product information on our website is provided for general informational purposes and is not medical advice.
9. Promotions, Discounts and Clearance Offers
Promotional offers, discount codes and clearance prices may be subject to specific conditions.
Unless otherwise stated, offers may have expiry dates, eligibility requirements or stock limitations.
We reserve the right to withdraw or amend a promotion where legally permitted. Any changes will not unlawfully affect an order that we have already accepted.
Products sold at a discount remain subject to your statutory consumer rights.
10. Website Use
You agree to use our website lawfully and responsibly.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our systems or accounts.
- Introduce malicious software or interfere with website security.
- Copy, reproduce or exploit website content for commercial purposes without permission.
- Submit false information or impersonate another person.
We may restrict access or suspend accounts where reasonably necessary to protect our website, customers or business.
11. Intellectual Property
Unless otherwise stated, the website’s branding, text, graphics, photographs, design elements and other original content are owned by or licensed to Fruity Vapes.co.uk.
You may view and use website content for personal, non-commercial shopping purposes.
You must not reproduce, distribute, modify or commercially exploit our content without prior written permission, except where permitted by law.
Third-party product names and trademarks belong to their respective owners.
12. Third-Party Services and Links
Our website may use third-party services for payments, delivery, analytics and other functions.
We may also provide links to external websites for convenience.
We are not responsible for the content or privacy practices of independent third-party websites. Your use of those services may be subject to separate terms and policies.
Nothing in this section excludes responsibility that cannot lawfully be excluded.
13. Limitation of Liability
We will not exclude or limit liability where doing so would be unlawful.
Subject to that principle, we are not responsible for losses arising from circumstances outside our reasonable control or from your misuse of products contrary to the supplied instructions.
We do not exclude or limit liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
Nothing in these terms affects your statutory rights as a consumer.
14. Privacy and Personal Information
We collect and use personal information in accordance with our Privacy Policy.
Your information may be used to process orders, arrange delivery, provide customer support, prevent fraud and comply with legal obligations.
Please review our Privacy Policy for details of how we handle your information and explain your data protection rights.
15. Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes to our website, products, business operations or legal requirements.
The latest version will be published on this page with an updated revision date.
Changes will not retrospectively remove rights you have already acquired under applicable law.
16. Complaints and Disputes
If you have a question, concern or complaint about an order, please contact our customer service team first.
We will make reasonable efforts to investigate your concern and work towards an appropriate resolution.
Nothing in these terms prevents you from exercising your legal rights or contacting an appropriate consumer protection body.
17. Governing Law
These Terms & Conditions are governed by the laws applicable in the relevant part of the United Kingdom, subject to any mandatory consumer protections that apply to you.
If you are a consumer residing elsewhere, you may retain rights under the mandatory laws of your country of residence where applicable.